Dealership revoked offer to buy back customer’s BMW, blaming wayward AI chatbot
After his 2021 BMW required major repairs, Zack Giacomelli decided last month he wanted to sell it back to BMW Toronto — the same dealership from which he bought the used car in 2023. At first, the buy-back process seemed easy. After submitting an online inquiry, Giacomelli got a text from Quinn at BMW Toronto,…