Artificial intelligence (AI) is changing the way industries operate, but can it ever replace human judgement and empathy? That’s one of the many questions TOI AIQ Talks, a thought leadership series by The Times of India’s Spotlight team, continues to explore. Bringing together changemakers from across industries, the series dives into the ideas, innovations and conversations shaping the future of AI, technology and business through candid discussions with industry leaders.The teaser for the next episode is now out, offering a first look at a conversation between Manu Lavanya, COO, Axis Max Life Insurance, and Mayank, Founder, CEO & MD, Adrosonic. From why millions of Indians still don’t buy insurance to how the industry has evolved over the past two decades, and from AI’s growing role in customer experience to questions of data privacy and accountability, the teaser hints at a discussion that goes well beyond the usual AI buzzwords.If the preview is any indication, the episode promises a candid look at how insurance is evolving in the age of AI, why human empathy still matters in an increasingly data-driven industry, and who bears responsibility when technology gets it wrong. And it’s only the beginning. Upcoming episodes of TOI AIQ Talks will feature conversations with leaders including Amitabh Kant, Balaji Thyagarajan (Chief Product and Technology Officer, Flipkart), Rahul Garg (Founder & CEO, Moglix), Sudhir Singh (CEO, Coforge), Soumya Kanti Ghosh (Group Chief Economic Advisor, SBI) and Vishal Talwar (COO, University of Southampton), among others. Stay tuned for the full episode and many more conversations at the intersection of AI, innovation and leadership.
